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Home » About us » Mission, values, service standards and strategic plan

Mission, values, service standards and strategic plan

Our mission

We work with third sector organisations and funders so that they can measure and report on their impact and use learning to improve practice and influence policy.

Our vision that people in Scotland's third sector have the knowledge, skills and support to evaluate, reflect and learn from their work; and that learning from evaluation results in better services for people and communities.

The way we work

Service Standards

To ensure we meet these operating values we commit to the following customer care standards:

If you want to complain about any area of our work, please contact Steven Marwick, ESS’s Director.  If Steven does not satisfactorily answer your complaint, or your complaint is about him, please contact our Board of Trustees.  Our convenor is Jennifer Wallace.

To contact us please click here.

Our Strategic Plan 2015-19

Please click here to download our Strategic Plan.

Please click here to download our poster which is a pictorial representation of our work, values and strategic priorities for 2015-19